Careers

Wanted: Innovators, Visionaries, Leaders and Team Players

If you’re a visionary thinker with an entrepreneurial spirit and collaborative mindset who thrives on creating winning strategies, we want to talk to you.

Culture

We’re that rare combination of “people you want to hang out with” and “people you know will get it done.” We’re 100% focused on our clients’ success but flexible in how we get there…and we love the adventure. We’re open, honest, and collaborative, and we do what it takes to get our clients the maximum impact for every dollar. Because, after all, innovation is our normal.

Values

  • We thrive on finding new, better ways to solve the unique obstacles that stand between our clients and their missions.
  • We hold ourselves to exacting standards for the details while still understanding how we all contribute to the big picture.
  • Every single person takes ownership, for the daily work we do, for the success of our clients, and for the success of the company.
  • Every employee, regardless of position, fosters curiosity to challenge what’s comfortable, so we never stop learning.

Benefits

We’re a growing company with a rich history, and if you want to be part of the team that shapes our future, we’d love to have you. With us, you’ll be able to help nonprofits in their missions to right the world’s wrongs. And just in case the thrill of being a superhero isn’t enough, we also offer:

Medical/Dental/Vision

Company-funded Health Reimbursement Account (HRA)

Wellness program with HSA/FSA

401K with company match

Paid time off, paid holidays, & floating holiday

Values-led rewards & recognition program

Open Positions

Interested in one of our open positions? Submit your resume and cover letter today!

Why Concord Direct: Want to feel good about the work you’re doing every day? You will at Concord Direct. It’s our passion to help nonprofits exceed their goals, grow their direct response programs year-over-year, and help more people, animals, and habitats. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our clients.

 

About This Position: We’re looking for an Associate Creative Director, Direct Mail, to provide creative direction and oversight for several direct mail accounts under the guidance of the Creative Director. The ACD will make directional decisions on a daily basis, but will seek guidance, input, and/or support from the Creative Director for support with balancing conflicting inputs or strategic misalignment as needed. The duties of the ACD will range from taking a lead role in collaborative brainstorming and guiding creative decisions to completing documentation of creative direction and seeing it through to campaign content. This role will contribute to our clients’ success (and, in turn, the agency’s) through the development of powerful creative and content that matches our clients’ brands and missions, to ultimately generate desired campaign program results.

 

We welcome applications from candidates across the country who are comfortable working 100% remotely. Please note that most of our clients work on Eastern Time and this should be a consideration.

 

Key responsibilities include

  • Leading the creative vision for assigned accounts, including providing expertise on package specifications, design, voice, tone, and copywriting
  • Regular creative concepting for nonprofit direct mail programs, with consideration for budget, timing, and resources
  • Ensuring high-quality creative output at every stage of development from concept to execution
  • Directing the design and development of creative materials to ensure concepts are on-brief and accomplish client goals
  • Overseeing the development of multiple jobs simultaneously
  • Partnering with internal teams to improve processes and deliver the best possible outcomes for clients
  • Organizing and resourcing project teams based on client need, available resources and budget parameters, ensuring appropriate allocation of talent for projects
  • Leading creative presentations at in-person and remote client meetings

 

Qualifications:

You will be a great fit for us if you have five (5) or more years directing and/or executing direct mail fundraising creative. Bachelor’s degree in art, graphic design, marketing, communications, or other relevant fields is strongly preferred but not required if the candidate has comparable experience. Non-profit or agency experience is required for this position. You must also have

  • Deep knowledge of marketing, brand, and design principles and development.
  • Experience leading creative projects.
  • Strong ideation, strategy development, and project management skills.
  • Excellent communication, interpersonal, and presentation skills.
  • A firm grasp on print production specifications and their impact on cost.
  • A strong creative mind, drive, initiative, curiosity and sense of humor.
  • A willingness to collaborate, with a high level of skill in providing thoughtful, considerate responses and actionable feedback.

 

Tech Skills

To perform this job successfully, an individual should be proficient in working with PC or Mac computers and accompanying software, particularly Microsoft Word, Adobe Acrobat. This employee should display confidence and proficiency navigating Google Drive, Google Docs, and Asana, and a high level of comfort utilizing video meetings and Slack for daily communication needs. Knowledge of programs in the Adobe Creative Suite a plus.

 

Location and Benefits

We welcome applications from candidates across the country. The person in this role will be interacting daily with people who are 100% remote, and we welcome more full-time remote employees. Though we support flexible schedules, it’s important to note that our clients are

largely based in Eastern Time. We are headquartered in Concord, NH and have employees across all four U.S. time zones. Additionally, there will be some travel to conferences and in-person client meetings required.

We offer a competitive salary, a casual and collaborative work environment, and a comprehensive benefits package including:

  • Paid time off, paid holidays, and paid volunteer time
  • Health insurance with dental plan and vision discount program
  • Company wellness program, company-funded Health Reimbursement Account (HRA) and HSA/Flex spending account
  • Life insurance and short-term disability insurance
  • Values-led rewards and recognition program

 

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please.

Concord Direct is an innovative, performance driven direct response marketing company that provides winning direct marketing packages to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service. We are currently seeking Machine Operators for first and second shift in our Lettershop Department.


Main Responsibilities:

A Machine Operator is an advanced position which requires the technical skills to operate and troubleshoot all equipment as well as the ability to quickly learn new machinery in a lettershop environment.

You should have the ability to set up machines (calibration, cleaning, etc.) to start a production cycle and then keep the machines running to complete assigned work. This includes the Transport Bases, Inkjet equipment, Stream Feeder, Match Mailing equipment, Inserter, Strapper, and Shrink Wrap equipment.

You should be able to control and adjust machine settings (e.g. speed), feed raw materials in, inspect the machine and test the operation of the machines regularly.

You should also be able to fix issues that might occur during the shift and check the output to spot any machine-related mistakes or flaws.

Additionally, you will keep records of approved and defective units or final products and maintain activity logs for your shift.

Experience running lettershop machinery is a plus (inkjet, inserter, sorter, etc) but not necessary — we’ll train the right candidate!


Candidate Profile:

High school diploma or equivalent required. You must be reliable – attendance is critical for success in this position. You should have basic math and computer knowledge.

We offer competitive benefits and a casual and collaborative work environment. To apply for this position, please hit the Submit Your Resume button. No phone calls please!

Concord Direct is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other unlawful criterion.

Why Concord Direct:

Want to feel good about the work you’re doing every day? You will at Concord Direct. It’s our passion to help nonprofits exceed their goals, grow their direct response programs year-over-year, and help more people, animals, and habitats. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our clients.

About This Position:

We are currently seeking a Second Shift Supervisor for our Lettershop Department. You will be responsible for executing direction and oversight of all aspects of the Lettershop Department and for prioritizing and directing the Imaging and Finishing and Material Handling department personnel reporting on second shift.

We are looking for you to have experience with:

Meeting Production Goals: ensuring that daily production goals are met including, but not limited to, productivity, efficiency, quality control, safety, balanced staffing planning, and shift-reporting.

Managing The Team:

interviewing, hiring, and training associates, assigning and directing individuals and teams, appraising performance frequently, rewarding, counseling and disciplining associates as needed, maintaining staffing agency relationships as well as temporary employee ordering on a daily basis.

You should also:

Know the rules: maintaining an adequate understanding of USPS rules and regulations to ensure our production operations are compliant and consistent with USPS standards, learn and utilize all applicable equipment and software to set-up, run and troubleshoot as needed.
Have the skills: you have a High School Degree and at least 5 years experience in lettershop or mailing-related data processing activities or equivalent experience and at least 3 years of supervisory experience. You should have knowledge of PC’s and accompanying software such as Microsoft Office.

What’s in It for You?

Compensation and Benefits

We offer a comprehensive benefits package including medical and dental, a company wellness plan, paid time off, paid holidays, paid volunteer time, a values-led rewards and recognition program, a casual and collaborative work environment and much more!

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please!

Concord Direct is an innovative, performance-driven direct response marketing company with a passion for fundraising. Bringing both offline and online solutions, we partner with nonprofits to maximize performance of their direct marketing programs and improve results. Concord Direct is located in Concord, NH.

 

We are seeking Accounts Payable/Accounts Receivable Coordinator to join our busy Finance Department. The primary responsibility of this role is to accurately process accounts payable, cash applications, and all associated reports according to GAAP and all federal/state laws. This position will also perform collections and credit checks.

Main Responsibilities:

In this role you will be responsible for processing/vouchering supplier invoices and performing regular check runs, including physical & electronic payments. Additionally, you will maintain A/P files, create & maintain new suppliers (W9s, etc.) and perform reporting and post journal entries related to A/P. You will perform annual 1099 reporting and participate in supplier, client and bank audits as needed. You will also reconcile cash daily, process cash receipts, monitor accounts to identify outstanding debt, as well as contact clients to resolve overdue payments and perform client credit checks. You will also complete other tasks as requested.

 

Candidate Profile:

If you’re an organized self-starter who enjoys working with great people this busy role is for you! You must be an expert at juggling multiple priorities and have the ability to effectively communicate with employees at all levels. You should also constantly seek opportunities to improve or implement processes that will support and streamline our AP and AR processes.

 

Qualifications:

· High School diploma or equivalent required. Bachelor’s degree or commensurate experience preferred.

· 3 years work experience in AP/AR desired.

· Confidence and proficiency learning/navigating tools in Microsoft Suite, and Monarch, our EAP system.

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

 

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please!

Why Concord Direct: You’ll feel good about the work you’re doing at Concord Direct. Our passion is to help nonprofits exceed their goals, grow their programs year-over-year, and help more people, animals, and habitats. Our team of experienced direct marketers has helped us evolve into an all-in-one agency partner for nonprofits that want to generate fundraising results. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our nonprofit clients.

About This Position: We’re seeking a talented Strategy Director to be the strategic lead for designated client fundraising programs. Working in support of client team(s) on assigned accounts, the Strategy Director is responsible for establishing direct response fundraising program goals and budgets, evaluating performance, and recommending strategic adjustments to keep programs on target for achieving goals. This role will monitor, analyze and leverage data to identify problem areas as well as opportunities for growth, in close collaboration with both clients and CD account teams. Key responsibilities include leading the annual budget development process, recommending measurable objectives and KPIs, regularly presenting results, recommending and prioritizing strategies, advising teams on campaign goals with regard to the budget, identifying target audiences for campaigns, and determining campaign test approaches/outcomes.

We are looking for you to bring knowledge and experience to the following areas:

  • Strategic Recommendations: We’re looking for you to develop, articulate, and evaluate strategies while maintaining a holistic perspective of a client’s fundraising program, with consideration for goals, budget, channels (direct mail and digital), audiences, and industry benchmarks. You’ll provide critical data points on performance that empower client teams to make data-driven decisions and stay aligned with defined strategic priorities for measurable outcomes. Through results analyses, you’ll monitor metrics and actively lead teams in course-correcting as needed with recommendations that will keep programs on track for meeting objectives.
  • Trends, Budgets and Planning: Your ability to conduct an in-depth donor file analysis will uncover areas of critical focus for our teams, will inform your exploration of different levels of investment in multi-year growth forecasts, and will guide the annual budgeting process. Once the annual budget is approved, you’ll develop detailed revenue and expense budgets at the channel/campaign level on an annual fiscal year basis for client teams to execute against. You’ll lead each client team in the annual strategic planning process that will create our roadmap, leveraging client program/performance trends to define the year’s measurable objectives, KPI targets, and key strategic priorities needed to reach client goals within the approved annual budget.
  • Translating Performance Results into Action: Your accurate and insightful analyses of program-level and campaign-level results, including testing outcomes, will readily translate into actionable takeaways to keep programs on track. You’ll guide quarterly/regular campaign planning with strategic ideas and contribute to directional decks/briefs with relevant insight from past campaign results, performance expectations, audience targeting, segmentation/selects (dm, email), offer recommendations, and test approaches.

Are you the one we’re looking for?

We’d prefer you to have a Bachelor’s degree, but we are glad to consider people who bring any relevant background and strong skillsets to the position. Additionally, you’ll have most of the following experience:

  • 5-10 years’ fundraising agency or nonprofit program experience in direct response fundraising.
  • Demonstrated ability to create 3-5 year direct response financial and active file growth forecasts for assigned clients, with a proven ability to grow accounts.
  • Demonstrated ability to create detailed program and campaign budgets for assigned clients (annual program/audience and campaign schedules with results projections).
  • Proficiency working with data and Excel pivot tables; experience with Tableau a plus.
  • Experience in direct mail and email/digital channels; understanding of digital paid media and web metrics a plus.
  • Experience analyzing data and translating the analysis into actionable steps to improve direct response fundraising performance, with specific strategic recommendations and fundraising/campaign tactics.
  • Proficiency in creating and delivering concise, insightful summaries and presentations. Proficiency in PowerPoint is required.
  • Strong listening skills to understand clients’ visible and invisible needs, as well as an ability to recognize a situation needing a resolution.
  • Excellent written and oral communication skills, with a demonstrated ability to communicate needs and ideas accurately, clearly, concisely, and professionally.
  • Strong initiative, curiosity, creativity with problem solving, and a sense of humor, plus a drive for professional growth, learning, and individual success.

Location and Benefits

We welcome applications from candidates across the country. The person in this role will be interacting daily with people who are 100% remote, and we welcome more full-time remote employees. Though we support flexible schedules, it’s important to note that our clients are largely based in Eastern Time. We are headquartered in Concord, NH and have employees across all four U.S. time zones. Additionally, there will be some limited travel to conferences and in-person client meetings required.

We offer a competitive salary, a casual and collaborative work environment, and a comprehensive benefits package including:

  • Paid time off, paid holidays, and paid volunteer time
  • Health insurance with dental plan and vision discount program
  • Company wellness program, company-funded Health Reimbursement Account (HRA) and HSA/Flex spending account
  • Life insurance and short-term disability insurance
  • Values-led rewards and recognition program

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please.

Why Concord Direct: You’ll feel good about the work you’re doing at Concord Direct. Our passion is to help nonprofits exceed their goals, grow their programs year-over-year, and help more people, animals, and habitats. Our team of experienced direct marketers has helped us evolve into an all-in-one agency partner for nonprofits that want to generate fundraising results. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our nonprofit clients.

About This Position: We are seeking an experienced Senior Digital Strategist to join our fundraising agency and growing digital team. You will play a crucial role in the development, implementation, measurement, and optimization of digital campaigns for assigned nonprofit fundraising clients. You will be the strategic leader for digital client efforts across multiple platforms, with a focus on driving tangible results including increasing conversion to leads/supporters and donors. This role requires a deep understanding of digital advertising and email and web marketing, strong analytical skills, willingness to collaborate, very effective communication skills, and the ability to impact campaign performance and overall program growth for fundraising programs.

Your knowledge and experience will make you successful with the following job responsibilities:

Digital Campaign Strategies and Tactics

  • Lead the development of innovative, results-driven strategies for digital campaigns with a holistic, audience-first perspective and focus on paid media, email and any related web assets
  • Weigh past performance, goals, and knowledge of the client organization, together with any relevant market research, industry trends and platform capabilities, in the recommended strategies for audience targeting, offers, tactics, timing/cadence, budget and testing.
  • Utilize advanced targeting options, ad formats, and bidding strategies across platforms such as Google Ads, Meta Ads, YouTube, Spotify, Google Grant, and more.
  • Continuously monitor, manage and optimize paid media budgets and performance to maximize campaign performance for lower acquisition costs and increased conversion/ROI.
  • Conduct in-depth audience research and analysis to identify target segments and create tailored approaches that resonate with their interests and behaviors across platforms and campaigns.
  • Articulate strategic direction and translate it for digital creative and production team members as needed to ensure campaigns are created and deployed as intended.

 

Digital Program Planning and Performance

  • Create budgets and forecasts for assigned clients based on short- and longer-term goals, donor file trends and potential channel investments, as well as annual program/campaign results history and projections.
  • Define annual goals and objectives with key performance indicators (KPIs), budget and measurement frameworks to track, evaluate, and present on the trends for the program.
  • Conduct competitive analysis to identify industry trends, opportunities, and potential challenges for each client and incorporate these insights into guiding strategies.
  • Collaborate with Account Directors to create the annual framework for the Digital Communication Matrix with all digital channels and campaign events.

 

Collaboration, Leadership and Communication

  • Foster strong client and internal team relationships through proactive communication, insightful strategies and performance reporting, and effective presentations that highlight campaign successes and areas for improvement.
  • Collaborate with cross-functional teams including account, creative, data, and digital project management/production team members to ensure campaigns align with overall goals and strategies.
  • Mentor and guide junior team members with knowledge sharing, troubleshooting and guidance on strategies and best practices.
  • Stay informed of industry platforms, emerging trends and best practices in digital advertising and direct marketing to drive innovation, maintain a competitive edge and improve the quality of our strategic digital services.

 

Are you the one we’re looking for?

We’d prefer you to have a Bachelor’s degree in Marketing, Emerging Media, Advertising, or a related field, but we are glad to consider people who bring any relevant background and strong skillsets to the position. Additionally, you’ll have most of the following experience:

  • 5+ years of fundraising agency or nonprofit program experience in digital direct response marketing.
  • Experience recommending improvements to digital programs and campaigns, with specific strategies that consider the impact and interrelatedness of all digital channels.
  • Expertise in managing paid media campaigns across various platforms, including Google, Meta, Spotify, and others, with strong analytical skills to interpret data, generate insights, and make data-driven decisions to optimize campaign performance on an ongoing basis.
  • In-depth knowledge of advanced targeting options, ad formats, and bidding strategies across different platform
  • Background or past experience in email marketing and/or website technologies and a solid understanding of eCRM platforms such as Engaging Networks and Salesforce Marketing Cloud (others a plus, especially for nonprofits)
  • High proficiency with web analytics tools (Google Analytics) to track campaign performance, derive insights, and measure KPIs.
  • Exceptional communication and presentation skills, with the ability to effectively convey complex strategies, metrics, insights, performance expectations and results to clients and internal teams.
  • Excellent strategic thinking and problem-solving abilities, with a focus on driving results and ability to balance what will be necessary for short-term gains and long-term success.
  • Very strong initiative, curiosity, creativity in strategic/testing ideation, and a sense of humor, plus a drive for professional growth, learning, and individual success.
  • Highly capable of managing competing projects, tasks and deadlines in a fast-paced environment.
  • Knowledgeable of the latest industry trends, platforms, and best practices in paid media advertising and email.
  • Skilled in leading, guiding and mentoring both peers and junior team members.

 

Location and Benefits

We welcome applications from candidates across the country. The person in this role will be interacting daily with people who are 100% remote, and we welcome more full-time remote employees. Though we support flexible schedules, it’s important to note that our clients are largely based in Eastern Time. We are headquartered in Concord, NH and have employees across all four U.S. time zones. Additionally, there will be some limited travel to conferences and in-person client meetings required.

We offer a competitive salary, a casual and collaborative work environment, and a comprehensive benefits package including:

  • Paid time off, paid holidays, and paid volunteer time
  • Health insurance with dental plan and vision discount program
  • Company wellness program, company-funded Health Reimbursement Account (HRA) and HSA/Flex spending account
  • Life insurance and short-term disability insurance
  • Values-led rewards and recognition program

 

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

 

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please.