Careers

Wanted: Innovators, Visionaries, Leaders and Team Players

If you’re a visionary thinker with an entrepreneurial spirit and collaborative mindset who thrives on creating winning strategies, we want to talk to you.

Culture

We’re that rare combination of “people you want to hang out with” and “people you know will get it done.” We’re 100% focused on our clients’ success but flexible in how we get there…and we love the adventure. We’re open, honest, and collaborative, and we do what it takes to get our clients the maximum impact for every dollar. Because, after all, innovation is our normal.

Values

  • We thrive on finding new, better ways to solve the unique obstacles that stand between our clients and their missions.
  • We hold ourselves to exacting standards for the details while still understanding how we all contribute to the big picture.
  • Every single person takes ownership, for the daily work we do, for the success of our clients, and for the success of the company.
  • Every employee, regardless of position, fosters curiosity to challenge what’s comfortable, so we never stop learning.

Benefits

We’re a growing company with a rich history, and if you want to be part of the team that shapes our future, we’d love to have you. With us, you’ll be able to help nonprofits in their missions to right the world’s wrongs. And just in case the thrill of being a superhero isn’t enough, we also offer:

Medical/Dental/Vision

Company-funded Health Reimbursement Account (HRA)

Wellness program with HSA/FSA

401K with company match

Paid time off, paid holidays, & floating holiday

Values-led rewards & recognition program

Open Positions

Interested in one of our open positions? Submit your resume and cover letter today!

Why Concord Direct:

It’s our passion to help nonprofits exceed their goals, grow their direct response programs year-over-year, and help more people. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our clients.

About This Position:

We are seeking an Accounting Manager to join our busy Finance Department. In this role, you’ll be responsible for managing the general accounting and financial processes of our company.

We’re looking for you to:

  • Generate financial statements and month-end packages within expected deadlines.
  • Create and apply fiscal controls and procedures within the accounting department.
  • Assist with developing budgets and monitor budgets through monthly budget comparison analysis to actual with explanations.
  • Prepare and audit weekly debt covenant reports in adherence to lender covenants.
  • Be responsible for all financial procedures and records including:
    • Maintenance of checking accounts and invoices.
    • Subsidiary ledgers: cash disbursements, cash receipts, accounts payable, month-end payroll summary, accounts receivable summary, and journal entries for adjustments to the general ledger.
    • Current and capital fund general ledgers, trial balances, financial report, and balance sheets.
    • Preparing monthly reports that include accounts payable reconciliation, accounts receivable reconciliation, cash flow report, and balance sheet audits.


You should be:

  • An organized self-starter who enjoys working with great people!
  • An expert at juggling multiple priorities and have the ability to effectively communicate with employees at all levels.
  • A team player who helps make other people’s jobs easier, and you always find a way to advocate what’s best for the business and the work.
  • Motivated and constantly seek opportunities to improve or implement processes that will support and streamline our accounting processes.


To qualify to join this awesome team you should have:

  • A Bachelor’s degree
  • A minimum of 8 year’s experience in a senior accounting role including a management role
  • Confidence and proficiency learning/navigating tools in the Microsoft Suite, and EFI, our ERP system.


What’s in It for You?
Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package including medical and dental, a company wellness plan, paid time off, paid holidays, paid volunteer time, a values-led rewards and recognition program, a casual and collaborative work environment and much more!

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. Please be sure to include your personal email address when you apply so we can contact you! No phone calls please!

The Email Producer reports to the Director of Technology. This team member is responsible for producing and sending email messages on our clients’ email platforms with support from project managers, creative staff, and strategists. This role will be paid $45 to $50/hour for approximately 40 hours per month.

How You’ll Spend Your Time

  • Producing email messages on a wide array of client systems (see list below)
  • Testing email messages using Email on Acid and making adjustments to ensure messages are well rendered across desktop and mobile devices/email clients
  • Communicating with the team as part of our well-oiled email production process that we implement using Trello, Slack, and Google Drive
  • Identifying issues that may impact deliverability, inbox placement, and consumer experience
  • Proactively keeping up to date on coding standards and industry developments


Requirements

We’re Looking For:

  • Experience producing over 100 messages on well known platforms
  • Knowledge of the HTML and CSS coding techniques that are unique to email platforms and clients
  • Demonstrated (and preferably credentialed) expertise in a healthy group of the following platforms:
    • Salesforce
    • Marketing
    • Cloud(required)
    • Mailchimp
    • Blackbaud
    • Luminate
    • Salsa Engage
    • Engaging
    • Networks
    • Hubspot
  • Experience working in a fast paced, agency environment
  • Willingness and flexibility to support a team that works between Eastern and Mountain time zones
  • Strong problem solving skills
  • Ability to work in a collaborative environment
  • Detail-oriented, strong work ethic and high standard of excellence
  • Fast learner


Desired Certifications

  • Salesforce Marketing Cloud Email Specialist is preferred
  • Certifications from Blackbaud, Engaging Networks, Hubspot, or Salsa would be nice to have

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. Please be sure to include your personal email address when you apply so we can contact you! No phone calls please!

Why Concord Direct:

Want to feel good about the work you’re doing every day? You will at Concord Direct. It’s our passion to help nonprofits exceed their goals, grow their direct response programs year-over-year, and help more people, animals, and habitats. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our clients.

About This Position:

We’re looking for a Digital Marketing Specialist to execute digital fundraising and marketing campaigns for our nonprofit clients. You will plan, launch, track and optimize digital paid media campaigns based on the team’s guiding strategies and target benchmarks. You will monitor the performance of digital campaigns and report/interpret key metrics on a regular basis to fuel adjustments and continuous improvement. There will also be some hands-on execution of email campaigns and coordination with contractors in similar roles on an as-needed basis. 

By creating highly effective campaigns, the Digital Marketing Specialist will play a crucial role in helping nonprofits spread awareness, inspire generosity and change the world through their missions. This role requires significant initiative, project management skills, highly effective communication skills, and both independence as well as a desire to collaborate for the best results. It is a fast-paced, hands-on, highly tactical job working closely with teams running digital fundraising programs. This position reports to the Director of Digital Services within the Agency Strategic Services division.

We are looking for you to bring knowledge in the following areas:

  • Digital Marketing: You’ve executed successful digital marketing campaigns and understand best practices, preferably with specific experience in fundraising and cultivation.
  • Facebook Ads Manager and Google Ads: You’re no stranger to budget management and bid strategy; audience, placement, and keyword management and targeting; and conversion tracking and remarketing.
  • Familiarity navigating and managing Google Marketing Platform: You will be comfortable with Google Ads, Analytics, Data Studio, Optimize, Tag Manager
  • The social media landscape: You’ll bring additional knowledge and awareness of the inner-workings of social media platforms and media service providers (Instagram, Twitter, YouTube, LinkedIn, Spotify, TikTok)
  • General Email Service Provider and CRM experience: You are familiar with Email Service Providers and CRMs (Luminate, Marketing Cloud, HubSpot, Engaging Networks, EveryAction, Raiser’s Edge)
  • Web/Email functionality and QC: You’re capable of providing quality assurance review of web and email functionality and rendering (Email on Acid, Litmus, and Browserstack)
  • Bonus points: It’d be great if you bring SMS experience as well (Twilio, Upland)!


You’ll spend your days focused on:

Campaign Planning: Research, Strategic Alignment and Tactical Knowledge

You’ll work to understand and interpret our client’s digital campaign needs to help the team define scopes of work, as well as provide the team with insights around expected performance, relevant trends, budget recommendations and other considerations that will be helpful during campaign planning. You’ll communicate about potential issues and platform changes to appropriate parties, moving forward with agreed-upon solutions. You’ll have the chops to document the plan for paid media campaigns in campaign briefs to ensure clarity, alignment and approval prior to campaign creative development and execution. And, of course, you’ll review overall strategy and creative direction in campaign briefs and provide helpful feedback to various team members.

Campaign Execution and Implementation: 

You’ll create, set up and deploy paid media, email, and SMS campaigns on behalf of our nonprofit clients, under the topline guidance of the Director of Digital Services and our Account Directors. You’ll be comfortable managing small-to-large paid media budgets through bidding and allocation of spend – and Google Grants knowledge is a big plus. You’ll be able to help teams refine the target audiences, taking a deep dive into segmentation and classification where needed. You’ll leverage an understanding of HTML/CSS, template design, and email production as an in-house back up for our contractors. As a true team player, you’ll provide guidance to our creative team on ever-evolving image, copy and CTA requirements, specifications and best practices, as well as capture final ads in screenshots for future reference and results presentations. Finally, you’ll play a large role in developing consistent campaign reporting, ensuring our performance analysis is easily translatable and actionable for key stakeholders and clients.

Continuous Improvement and Optimization

You’ll always be on your game, actively monitoring results, pointing out potential issues, and adjusting placements, rotations, and spend to align with our strategic direction and performance goals. You’ll make tactical recommendations to key internal stakeholders. You’ll develop and foster relationships with digital channel and vendor representatives in order to be the first line of support for the account teams. You’ll ensure our projects and campaigns are codified appropriately across platforms so we can maintain visibility into campaign performance. You’ll advocate for opportunities to improve efficiency in our processes and project management by working with coordinators to keep production moving. We’ll welcome you to contribute ideas during our annual “big picture thinking” innovation process for client work – the Creative Playbook. And as a person in our rapidly-changing field, you’ll get to participate in the iterative development of new digital service offerings by proactively offering ideas and feedback.

Meetings and Communication

You’ll be a key attendee in our digital department meetings to cultivate and deepen your understanding of our clients, digital campaigns, obstacles, and technical requirements, plus keep an eye on capacity and timeframes with contractors and partners. You’ll attend internal client status meetings to confirm timelines of digital campaigns, monitor the schedule, and check in with team members, contractors and partners (in addition to using Trello, Google Drive, Slack, Zoom and email to communicate updates). We’ll also depend on you to complete quality control procedures and coordinate revisions for emails our team produces, with other team members as back up when necessary. 

Your experience will mean:

  • You’re dependable. As the key player ensuring the successful launch and optimization of our digital paid media campaigns for fundraising clients, you’re someone our team can count on to be on top of your work and quick to raise issues that need speedy resolution.
  • You consider things from all angles. You have the valuable ability to consider many in-the-weeds details while planning and launching campaigns, like technology, platform strengths/limitations, timing, budget, audiences, goals, creative direction, performance expectations and resources.
  • People trust you and you enjoy collaboration: You’re a real team player on whom Account Directors, Coordinators, Strategists, Creatives, Producers, and Engineers can depend. It’s important to you that you’re aligned with the big picture and incorporating adjustments and feedback, even while working independently to get the job done.
  • You’re motivated. You take immense pride in the collective impact we’re making for nonprofit clients. You are energized working with kind, hard-working people who are experts in their fields.
  • You’re a life-long learner. You are dedicated to learning and adopting new marketing tactics in a constantly-evolving field and enjoy educating our internal team and our clients about emerging trends and platform changes that will impact their digital programs.
  • You work well remotely. We welcome applications from candidates across the country who are comfortable working 100% remotely. Please note that most of our clients work on Eastern Time.


Are you the one we’re looking for?

You’ll have 2-4 years of experience executing digital marketing campaigns, preferably for a nonprofit organization or an agency. We’d prefer you to have a Bachelor’s degree in Digital Media, Communications, Marketing, Advertising or other discipline with conveyable knowledge, but will consider people who bring any relevant background to the position.

What’s in it for you

We offer a comprehensive benefits package including medical and dental, a company wellness plan, paid time off, paid holidays, paid volunteer time, a values-led rewards and recognition program, a casual and collaborative work environment, and much more!

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please.

About This Position:

We’re seeking a Digital Project Manager to oversee the completion and launch of our fundraising clients’ digital campaigns which include emails, landing pages/forms, organic social posts, paid media ads, and videos. Working closely with members of multiple teams, you will confirm the availability of resources, create and manage schedules, ensure plans and work align with approved budgets and tech requirements, and meet team and client expectations along the way. You’ll make critical decisions daily to address competing priorities, conflicting information, strategic misalignment, resource management challenges, or technical obstacles, while seeking additional guidance as needed. You’ll also play an important role in developing our company’s best practices and standard procedures for the workflow and documentation of these projects from the ground up.

This fast-paced, solution-oriented role requires top-notch project management skills, technical knowledge specific to ever-evolving digital marketing projects, highly effective communication skills, and both independence as well as an outstanding ability to collaborate with others. This position reports to the Director of Digital Services within the Agency Strategic Services division.

You should be skilled in the following areas:

  • Digital marketing: Fluent knowledge of digital marketing, advertising, technology, and fundraising terminology.
  • Translating the complex into the understandable: Adept at translating technical concepts and nuanced digital metrics, strategies, and requirements into understandable and digestible information for the client and other key collaborators.
  • Project management: Superior project and time management skills with experience implementing project management methodologies (Kanban, Agile) and systems to help teams plan, prioritize and structure work.
  • ESP, CRM, Web, Content Management and Rendering system knowledge: Experience with the connections between ESPs, CRMs (Luminate, Marketing Cloud, HubSpot, Engaging Networks, EveryAction, Raiser’s Edge), web, and email functionality/rendering (Email on Acid, Litmus, and Browserstack) platforms.
  • Collaboration: Excellent written and verbal communication skills.
  • Personal: Strong initiative, curiosity and sense of humor, plus drive for professional growth, learning, and individual success.


You’ll spend your days focused on:

Project Management: You’ll manage the development and launch of our client’s digital campaigns and guide teams to adhere to schedules, budgets, requirements, and expectations. You’ll contribute to campaign briefs with the business requirements for access and system needs, plan the order and priority of work, and translate steps into our project management tool (Trello). You’ll collaborate with account management, creative, paid media, engineering, and data/strategic planning to get updates and feedback on progress. You’ll align resources with projects and prioritize competing demands to keep everything on track while adjusting plans and seeking support when needed.

Technical Advising: With your technical background and knowledge of CRM, ESP and web-related systems, you’ll advise teams on requirements during campaign planning, guide them to explore appropriate options and weigh in on solutions, considerations and potential pitfalls to shape our recommendations to clients. Collaborating with engineering, account management, and other experts, you’ll ensure alignment with each client’s tech platforms, data management, and content management infrastructures. You’ll also manage testing/QC for emails, web pages, and related elements, and your anticipation of technical barriers, user experiences, and problems in advance of issues occurring, as well as troubleshooting throughout campaigns, will be invaluable.

Continuous Improvement: You’ll always be one step ahead, helping us build a super solid foundation to increase our efficiency and scale. Your workflow recommendations and process templates/revisions in Trello will keep improving the way we work every day, in addition to your input on documentation, processes, steps, checklists and beyond. And when we branch into new products and services, you’ll be right there to translate campaigns into project management requirements, positively impacting our end-to-end business process with internal collaborators.

 Are you the one we’re looking for?

You’ll have 3 or more years of experience managing the development and execution of digital marketing campaigns, preferably for a nonprofit organization or an agency. We’d prefer you to have a Bachelor’s degree in Digital Media, Marketing, Communications, Advertising or other discipline with conveyable knowledge, but will consider people who bring any relevant background to the position.

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity, and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please!

Concord Direct is an innovative, performance driven direct response marketing company that provides winning direct marketing packages to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service. We are currently seeking Machine Operators for first and second shift in our Lettershop Department.

Main Responsibilities:

A Machine Operator is an advanced position which requires the technical skills to operate and troubleshoot all equipment as well as the ability to quickly learn new machinery in a lettershop environment.

You should have the ability to set up machines (calibration, cleaning, etc.) to start a production cycle and then keep the machines running to complete assigned work. This includes the Transport Bases, Inkjet equipment, Stream Feeder, Match Mailing equipment, Inserter, Strapper, and Shrink Wrap equipment.

You should be able to control and adjust machine settings (e.g. speed), feed raw materials in, inspect the machine and test the operation of the machines regularly.

You should also be able to fix issues that might occur during the shift and check the output to spot any machine-related mistakes or flaws.

Additionally, you will keep records of approved and defective units or final products and maintain activity logs for your shift.

Experience running lettershop machinery is a plus (inkjet, inserter, sorter, etc) but not necessary — we’ll train the right candidate!

Candidate Profile:

High school diploma or equivalent required. You must be reliable – attendance is critical for success in this position. You should have basic math and computer knowledge.

We offer competitive benefits and a casual and collaborative work environment. To apply for this position, please hit the Submit Your Resume button. No phone calls please!

Concord Direct is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other unlawful criterion.

Why Concord Direct:

Want to feel good about the work you’re doing every day? You will at Concord Direct. It’s our passion to help nonprofits exceed their goals, grow their direct response programs year-over-year, and help more people, animals, and habitats. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our clients.

About This Position:

We are currently seeking a Second Shift Supervisor for our Lettershop Department. You will be responsible for executing direction and oversight of all aspects of the Lettershop Department and for prioritizing and directing the Imaging and Finishing and Material Handling department personnel reporting on second shift.

We are looking for you to have experience with:

Meeting Production Goals: ensuring that daily production goals are met including, but not limited to, productivity, efficiency, quality control, safety, balanced staffing planning, and shift-reporting.

Managing The Team:

interviewing, hiring, and training associates, assigning and directing individuals and teams, appraising performance frequently, rewarding, counseling and disciplining associates as needed, maintaining staffing agency relationships as well as temporary employee ordering on a daily basis.

You should also:

Know the rules: maintaining an adequate understanding of USPS rules and regulations to ensure our production operations are compliant and consistent with USPS standards, learn and utilize all applicable equipment and software to set-up, run and troubleshoot as needed.
Have the skills: you have a High School Degree and at least 5 years experience in lettershop or mailing-related data processing activities or equivalent experience and at least 3 years of supervisory experience. You should have knowledge of PC’s and accompanying software such as Microsoft Office.

What’s in It for You?

Compensation and Benefits

We offer a comprehensive benefits package including medical and dental, a company wellness plan, paid time off, paid holidays, paid volunteer time, a values-led rewards and recognition program, a casual and collaborative work environment and much more!

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please!