Careers

Wanted: Innovators, Visionaries, Front-Runners and Team Players

If you’re a visionary thinker with an entrepreneurial spirit and collaborative mindset who thrives on creating winning strategies, we want to talk to you.

OPEN POSITIONS ›

Culture

We’re that rare combination of “people you want to hang out with,” and “people you know will get it done.” We’re 100% focused on our clients’ success, but flexible in how we get there… and we love the adventure. We’re open and honest, and we do whatever it takes to get our clients the maximum impact for every dollar. Because after all, innovation is our normal.

Values

  • We thrive on finding new, better ways to solve the unique obstacles that stand between our clients and their missions.
  • We hold ourselves to exacting standards for the details, while still understanding how we all contribute to the big picture.
  • Every single person takes ownership, for the daily work we do, for the success of our clients, and for the success of the company.
  • Every employee, regardless of position, fosters an intellectual curiosity to challenge what’s comfortable, so we never stop learning.

Benefits

We're a growing company with a rich history, and if you want to be part of the team that shapes our future, we'd love to have you. With us, you'll be able to help nonprofits in their missions to right the world's wrongs. And just in case the thrill of being a superhero isn't enough:

THE USUAL

  • medical
    Medical/Dental/Vision
  • company-match
    401k with company match
  • life-insurance
    Life Insurance
  • flexible
    Flexible Spending Accounts
  • 529-Plan
    529 Plan
  • paid-holidays
    Paid Time Off / Paid Holidays

THE UNUSUAL

  • awesome-coworkers
    Awesome coworkers
  • work-life
    Great work-life balance
  • family-owned
    Work for a 3-generation family-owned company
  • free-fruit
    Free fruit and snacks
  • bring
    Bring your dog to work
  • awesome-coworkers
    Awesome coworkers (yes, we know it's on here twice)

In exchange for all this, though, we want the best version of you. Think you have what it takes to join our amazing team? We want to find out, too.

Open Positions

Interested in on of our open positions? Submit your resume and cover letter today!

SUBMIT YOUR RESUME >

  • Inserter Operators - Second Shift

    Concord Direct is an innovative, performance-driven direct response marketing company that provides winning direct marketing packages and top-quality digital printing to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service. We are currently seeking Inserter Operators for second shift in our Lettershop Department.

    Main Responsibilities:
    An Inserter Operator is an advanced position which requires the technical skills to operate and troubleshoot all equipment as well as the ability to quickly learn new machinery in a letter shop environment. You should have the ability to set up machines (calibration, cleaning etc.) to start a production cycle and then keep the machines running to complete assigned work. This includes the Transport Bases, Inkjet equipment, Stream Feeder, Match Mailing equipment, Inserter, Strapper and Shrink Wrap equipment. You should be able to control and adjust machine settings (e.g. speed), feed raw materials in, inspect the machine and test the operation of the machines regularly. You should also be able to fix issues that might occur during the shift and check the output to spot any machine-related mistakes or flaws. Additionally, you will keep records of approved and defective units or final products and maintain activity logs for your shift.

    Experience running lettershop machinery is a plus (inkjet, inserter, sorter, etc) but not necessary — we’ll train the right candidates!

    Candidate Profile:
    High school diploma or equivalent required. You must be reliable – attendance is critical for success in this position. You should have basic math and computer knowledge.

    We offer competitive benefits and a casual and collaborative work environment. To apply for this position, please click the Submit Your Resume button above. No phone calls please!

    Concord Direct is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

  • Maintenance Manager

    Concord Direct is an innovative, performance-driven direct response marketing company that provides winning direct marketing packages and top-quality digital printing to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service.

    We are seeking a Maintenance Manager/Plant Engineer to manage and direct activities related to the performance of our capital assets, including equipment, technology, and the physical plant. You will ensure smooth and predictable performance of operations by leading our maintenance operations to minimize downtime and maximize equipment performance to improve productivity. Specifically, you will direct the maintenance department and Total Productive Maintenance (TPM) efforts of the plant to improve Overall Equipment Effectiveness (OEE), with an emphasis on Availability, Performance, and Quality.

    Main Responsibilities:
    In this role you will initiate, implement, and manage the plant maintenance program based on best practices, with emphasis on preventive/predictive maintenance and upkeep of facility structure. You will also provide leadership, guidance and technical support to operations management. You will establish and maintain a computerized maintenance management system (CMMS) for tracking work orders, spare parts, and maintenance history of plant equipment and facility maintenance. Additionally, you will prepare reports, analyze data, and make recommendations for improving plant operations and solving maintenance-related problems as well as assess the company’s capabilities and capacity against the company’s growth goals.

    Candidate Profile:
    If you’re someone with strong leadership skills, plenty of technical expertise and can manage projects from start to finish, this job is for you! You should be confident in making decisions and have excellent problem solving/analysis skills. Strong communication skills and having a vision for the future will be critical to your success in this role.

    Other Qualifications:
    • Must have experience with repairs and maintenance of processing equipment.
    • Must have excellent mechanical aptitude.
    • Must have math and measurement skills to understand, track, analyze, and report on operating metrics.
    • Must have basic computer skills (email, word processing, routine database activities, Computerized Maintenance Management System, etc.).
    • Must have the ability to foster teamwork and motivate individual performers.

    We offer competitive benefits and a casual and collaborative work environment. This position is located in our Concord, New Hampshire office. To apply, please email resume, salary requirements and a letter telling us why you are perfect for this job to resumes@concorddirect.com. Or, click the Submit Your Resume button above. No phone calls please!

    Concord Direct is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

  • Program Manager (Ad Focus)

    Concord Direct is an innovative, performance-driven direct response marketing company that provides winning direct marketing packages and top-quality digital printing to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service.

    SUMMARY:
    The goal of the Program Manager is to develop and support high quality digital advertising programs for Concord Direct clients.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

    Client Management:
    • Has a working knowledge of the overall account strategy.
    • Identifies and adapts processes and procedures to meet client needs and expectations.
    • Maintains an intimate knowledge of the clients marketing program, strategy and goals
    • Plans and participates in client meetings, review processes and planning meetings.
    • Establish and maintain positive and effective relationships with assigned clients.

    Teamwork:
    • Integrates/Coordinates account activities throughout Concord Direct.
    • Participates in team strategy sessions lending input and direction as appropriate.
    • Serves as a client voice to the internal CD team.

    Initiative/Ownership:
    • Develops and initiates job schedules – communicates deadlines to client and Concord Direct team members.
    • Identifies potential ways to streamline or deliver more cost effective service to client.
    • Plays a leadership role in ensuring goals and expectations of the client are achieved and communicated to the internal CD team.
    • Demonstrates creative thinking capabilities and an interest in learning and adopting new marketing strategies and tactics.

    Planning/Implementation:
    • Develops and maintains detailed operating procedures and directions for accounts to coordinate flawless content production within set deadlines.
    • Reduces broad concepts and business strategies into structured programs, and then execute and report on these programs and their success against target objectives.
    • Researches, designs and implements multi-channel digital advertising plans to cost-effectively capture and engage target populations using sophisticated targeting.
    • Monitors and adjusts live ad campaigns to adhere to budget guidelines, optimize performance and maximize return on investment.
    • Delivers campaign reporting and analysis in a timely manner.
    • Takes initiative in problem-solving with little or no direction.

    Communication:
    • Uses tools like Trello, Slack, Drive, Smartsheet, and email to communicate with internal and client team members.
    • Keeps team members up-to-date on workflow, issues, and problems, and recommends potential solutions.
    • Proactively communicates with client, internal, and external team members.
    • Traffics activities related to creative development.

    Quality Control:
    • Reviews and checks all components of ad campaigns—including copy, design elements, targeting, schedule, budget and conversion tracking.
    • Initiates, oversees and manages quality control procedures for all content.

    Technical Skills:
    • Has a demonstrated understanding of digital advertising, social media best practices and content marketing. Hands-on experience with platforms such as Facebook, Google Ads, Microsoft Advertising, LinkedIn.
    • Provides direction to more technical staff to achieve client requirements.
    • Has advanced training in client relationship management.
    • Reviews customer instructions, specifications, and artwork, and provides estimates and schedules before assigning jobs to other team members.

    Job Knowledge:
    • Enhances customer retention, account penetration, and customer loyalty by forming solid relationship with client.
    • Displays a strong orientation to profitability.

    QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    EDUCATION/EXPERIENCE:
    Bachelor’s degree or equivalent from four-year college; and/or seven plus years related experience; or equivalent combination of education and experience.

    LANGUAGE SKILLS:
    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

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