Wanted: Innovators, Visionaries, Front-Runners and Team Players

Concord Direct is an innovative, performance-driven direct response marketing company that provides winning direct marketing packages and top-quality digital printing to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service. We are currently seeking Inserter Operators for second shift in our Lettershop Department.

Main Responsibilities:
An Inserter Operator is an advanced position which requires the technical skills to operate and troubleshoot all equipment as well as the ability to quickly learn new machinery in a letter shop environment. You should have the ability to set up machines (calibration, cleaning etc.) to start a production cycle and then keep the machines running to complete assigned work. This includes the Transport Bases, Inkjet equipment, Stream Feeder, Match Mailing equipment, Inserter, Strapper and Shrink Wrap equipment. You should be able to control and adjust machine settings (e.g. speed), feed raw materials in, inspect the machine and test the operation of the machines regularly. You should also be able to fix issues that might occur during the shift and check the output to spot any machine-related mistakes or flaws. Additionally, you will keep records of approved and defective units or final products and maintain activity logs for your shift.

Experience running lettershop machinery is a plus (inkjet, inserter, sorter, etc) but not necessary — we’ll train the right candidates!

Candidate Profile:
High school diploma or equivalent required. You must be reliable – attendance is critical for success in this position. You should have basic math and computer knowledge.

We offer competitive benefits and a casual and collaborative work environment. To apply for this position, please click the Submit Your Resume button above. No phone calls please!

Concord Direct is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Concord Direct is an innovative, performance-driven direct response marketing company that provides winning direct marketing packages and top-quality digital printing to a variety of clients. We consistently provide our clients with an exceptional level of expertise and personal service.

SUMMARY:
The goal of the Program Manager is to develop and support high quality digital advertising programs for Concord Direct clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Client Management:
• Has a working knowledge of the overall account strategy.
• Identifies and adapts processes and procedures to meet client needs and expectations.
• Maintains an intimate knowledge of the clients marketing program, strategy and goals
• Plans and participates in client meetings, review processes and planning meetings.
• Establish and maintain positive and effective relationships with assigned clients.

Teamwork:
• Integrates/Coordinates account activities throughout Concord Direct.
• Participates in team strategy sessions lending input and direction as appropriate.
• Serves as a client voice to the internal CD team.

Initiative/Ownership:
• Develops and initiates job schedules – communicates deadlines to client and Concord Direct team members.
• Identifies potential ways to streamline or deliver more cost effective service to client.
• Plays a leadership role in ensuring goals and expectations of the client are achieved and communicated to the internal CD team.
• Demonstrates creative thinking capabilities and an interest in learning and adopting new marketing strategies and tactics.

Planning/Implementation:
• Develops and maintains detailed operating procedures and directions for accounts to coordinate flawless content production within set deadlines.
• Reduces broad concepts and business strategies into structured programs, and then execute and report on these programs and their success against target objectives.
• Researches, designs and implements multi-channel digital advertising plans to cost-effectively capture and engage target populations using sophisticated targeting.
• Monitors and adjusts live ad campaigns to adhere to budget guidelines, optimize performance and maximize return on investment.
• Delivers campaign reporting and analysis in a timely manner.
• Takes initiative in problem-solving with little or no direction.

Communication:
• Uses tools like Trello, Slack, Drive, Smartsheet, and email to communicate with internal and client team members.
• Keeps team members up-to-date on workflow, issues, and problems, and recommends potential solutions.
• Proactively communicates with client, internal, and external team members.
• Traffics activities related to creative development.

Quality Control:
• Reviews and checks all components of ad campaigns—including copy, design elements, targeting, schedule, budget and conversion tracking.
• Initiates, oversees and manages quality control procedures for all content.

Technical Skills:
• Has a demonstrated understanding of digital advertising, social media best practices and content marketing. Hands-on experience with platforms such as Facebook, Google Ads, Microsoft Advertising, LinkedIn.
• Provides direction to more technical staff to achieve client requirements.
• Has advanced training in client relationship management.
• Reviews customer instructions, specifications, and artwork, and provides estimates and schedules before assigning jobs to other team members.

Job Knowledge:
• Enhances customer retention, account penetration, and customer loyalty by forming solid relationship with client.
• Displays a strong orientation to profitability.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION/EXPERIENCE:
Bachelor’s degree or equivalent from four-year college; and/or seven plus years related experience; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

Concord Direct is an innovative, performance-driven direct response company with a passion for fundraising. Bringing both offline and online solutions, we partner with nonprofits to maximize performance of their direct marketing programs and improve results. Concord Direct has offices in Concord, NH, Baltimore, MD, and Boulder, CO.

We are currently seeking an Associate Account Director – Fundraising Programs to work with our Account Management group. The goal of the Associate Account Director is to partner with the Account Director(s) in developing and supporting high quality programs for Concord Direct fundraising clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Client Management:
• Has a working knowledge of the overall direct response marketing account strategy
• Identifies and adapts processes and procedures to meet client needs and expectations
• Maintains an intimate knowledge of the clients marketing program, strategy and goals
• Establishes and maintains positive and effective relationships with assigned clients; enhances retention and loyalty

Teamwork:
• Integrates/coordinates account activities throughout Concord Direct
• Listens and participates in team strategy sessions lending input and direction as appropriate

Initiative/Ownership:
• Proactively initiates and executes cost-effective and sophisticated campaign strategies
• Plays a leadership role in ensuring goals and expectations of the client are achieved and communicated to the internal CD team
• Demonstrates creative thinking capabilities and an interest in learning and adopting new marketing strategies and tactics; takes initiative in problem solving with little or no direction

Planning/Implementation:
• Develops and maintains detailed operating procedures and directions for accounts to coordinate flawless production and meets with client needs
• Assumes overall responsibility for coordinating all aspects of client campaigns within client scope
• Maintains cost tracking to ensure campaigns are within budget guidelines
• Delivers campaign reporting and analysis in a timely manner
• Owns responsibility of meeting critical deadlines for client campaigns, meetings, and reporting

Communication:
• Uses tools like Trello, Slack, Drive, Smartsheet, and email to communicate with internal and client team members
• Proactively keeps team members up-to-date on workflow, issues, and problems, and recommends potential solutions
• Traffics activities related to creative development

Quality Control:
• Initiates, oversees, and manages quality control procedures for all content — including copy, design elements, targeting, schedule, budget, and conversion tracking

Technical Skills:
• Has demonstrated an understanding of the digital marketing technologies required to produce email, web assets, and social media campaigns. Some hands-on experience with platforms such as Facebook, Google Analytics, ESPs (Luminate, Salsa, Marketing Cloud, etc.), and CRM systems (Blackbaud, Raiser’s Edge, Salesforce, etc.). Provides direction to more technical staff to achieve client requirements. Great results reporting skills are a must!

EDUCATION/EXPERIENCE:
Bachelor’s degree or equivalent from four-year college; and/or seven plus years related experience; or equivalent combination of education and experience.

We offer competitive benefits and a casual and collaborative work environment. To apply click the Submit Your Resume button above. No phone calls please!

Concord Direct is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.