Careers

Why Concord Direct: You’ll feel good about the work you’re doing at Concord Direct. Our passion is to help nonprofits exceed their goals, grow their programs year-over-year, and help more people, animals, and habitats. Our team of experienced direct marketers has helped us evolve into a robust agency partner for nonprofits that want to generate fundraising results. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our nonprofit clients.

About This Position: We are seeking an experienced Account Director to join our fundraising agency. As a team leader, you’ll be responsible for building strong, long-term client relationships while representing the collective expertise and perspectives of the agency. Your confident leadership of teams focused on complex, multichannel direct response fundraising programs will help to balance strategic vision with day-to-day progress, while also identifying opportunities for program growth. You’ll align priorities, strategies, channel touchpoints, and execution details while fostering highly effective collaboration and shared ownership of outcomes. This is not an individual contributor or project management role; it is a leadership position focused on driving strategic understanding, unifying teams and individuals, and exerting positive influence. This role manages client expectations and confirms delivery within scope while recognizing opportunities to drive growth and long-term client satisfaction.

Your knowledge and experience will make you successful with the following job responsibilities:

• Serve as the account team leader for complex, multichannel direct response fundraising programs, building trusted client relationships and ensuring long-term satisfaction and growth.
• Provide decision leadership across client programs, aligning team members around client goals, performance metrics, scope, and budgets.
• Lead effective high-quality service delivery within scope, aligning client expectations and agency perspectives while identifying opportunities to responsibly expand value and impact.
• Unify cross-functional teams, fostering strong collaboration, shared accountability, and momentum from planning through execution.
• Own proactive problem-solving and risk management, addressing challenges early and escalating thoughtfully when broader input or decisions are required.
• Partner closely with strategists to guide short- and long-term planning, interpret performance, and translate results into clear, actionable insights.
• Communicate with clarity, confidence, and influence, leading productive discussions, navigating complex conversations, and keeping work moving forward.

Are you the one we’re looking for?

We’d prefer you to have a Bachelor’s degree in a related field, but we are glad to consider people who bring any relevant background and strong skillsets to the position. Additionally, you’ll have most of the following experience and skills: 

• 6+ years of fundraising agency or nonprofit program experience in digital direct response marketing.
• Exceptional communication and presentation skills, with the ability to effectively cover complex topics and lead productive discussions with clients and internal teams.
• Excellent problem-solving abilities, with a focus on client satisfaction and program growth that balances short-term gains with long-term success.
• Very strong initiative, curiosity, and a sense of humor, plus a drive for professional growth, learning, and collaborative success.
• Highly capable of managing competing projects, tasks and deadlines in a fast-paced environment.
• Proven success growing programs preferred. 

Digital Programs: 

• Strong fluency in digital marketing programs that include email, web, texting, and paid media channels, with a clear understanding of how the digital experience and journeys are planned, executed, measured, and optimized.  
• Fluency across core digital ecosystems—digital platforms, analytics tools, and marketing technology stacks—to guide integrated program direction and ensure alignment between strategy, execution, and performance insights.
• The ability to facilitate directional conversations between clients and internal technical, data, and digital teams—translating goals into clear requirements and helping align strategy, execution, and measurement.

Direct Mail Programs: 

• The experience and judgment needed to guide direct mail strategy, positioning our team’s strategic approach, creative recommendations, data use, production considerations, and performance expectations to clients.
• The ability to provide informed oversight of direct mail execution, including reviewing data instructions, package specs, artwork, pricing estimates, and production schedules to ensure alignment with approved strategy, budget, and timelines.
• Strong understanding of print, data processing, and mailing workflows, with the ability to advise on personalization, segmentation, and variable data capabilities, in partnership with production and data experts.

Location and Benefits

We welcome applications from candidates across the country. The person in this role will be interacting daily with people who are 100% remote, and we welcome more full-time remote employees. Though we support flexible schedules, it’s important to note that our clients are largely based in Eastern Time. We are headquartered in Concord, NH and have employees across all four U.S. time zones. Additionally, there will be some limited travel to conferences and in-person client meetings required.

We offer a competitive salary, a casual and collaborative work environment, and a comprehensive benefits package including: 

• Paid time off, paid holidays, and paid volunteer time
• Health insurance with dental plan and vision discount program 
• Company wellness program, company-funded Health Reimbursement Account (HRA) and HSA/Flex spending account 
• Life insurance and short-term disability insurance
• Values-led rewards and recognition program

Culture Matters: Diversity, Equity and Inclusion

At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?

Please email resume, salary requirements, and a letter telling us why you are perfect for this job to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please.

Concord Direct is seeking a Digital Operations Coordinator to facilitate internal team development of email, web, and paid media projects from beginning to end. In this contract role, you’ll play a pivotal part in Concord Direct’s mission to help nonprofit organizations grow and engage audiences.

In particular, we are looking for somebody with project management experience in a direct marketing agency setting, especially with regards to creative asset routing for email, web, and paid media. The person in this contract position should have great organizational, communication, and project management skills, and must be able to juggle the coordination of multiple projects in a fast-paced environment. The ideal candidate will be interested in the execution of processes specific to the development of digital deployments, and will be available 3-4 hours per day, 5 days per week on a consistent schedule during regular business hours (EST). Onboarding and training hours may vary and will be determined prior to the onset of the engagement.

As a freelance Digital Operations Coordinator, you will be responsible for:

• Facilitating the content development process with internal team members using document templates and established steps and timelines
• Transitioning client-approved content to production-facing documentation, including technical requirements, consistent asset alignment throughout each brief/document, and proper task assignments and descriptions for the responsible parties
• Proactively communicating updates, notifying teams of changes, and managing smooth handoffs
• Raising awareness of any scheduling conflicts

You are a strong fit for this role if you have: 

• 3+ years in a project manager role within an agency
• Experience using Asana (strongly preferred) or other forms of project management software
• Strong organizational skills, with an attention to detail and a sense of urgency when needed
• Enthusiasm, flexibility, and patience for a role in a fast-paced, fun, and collaborative environment.
• An understanding of best practices for digital marketing
• Strong communication skills

Hourly rate:

$30–$40/hour; commensurate with experience

Want to feel good about the work you’re doing every day? You will, at Concord Direct. It’s our passion to help nonprofits exceed their goals, grow their direct response programs year-over-year, and help more people, animals, and habitats. In this contract role, you’ll be proud of the work you’re doing to help drive positive change in the world by empowering the work of our clients.

As a junior business analyst, this person will be responsible for data ETL for report production and will assist in ad-hoc analysis with the strategy team. The ideal candidate will have experience using SQL and pivot tables. Experience with Tableau is desired but not required.

Job Duties

• Perform basic data cleaning and management using Snowflake SQL and excel.
• QC new data and work with teams to resolve issues.
• Produce reports using Excel, Google workbooks, and Tableau.
• Run SQL queries for ad-hoc reporting.
• Work with internal stakeholders to understand analytical objectives and define requirements.
• Effectively present information and respond to questions from managers and other team members.

Requirements

• Bachelor’s degree or equivalent work experience in: Data Engineering, Computer Science, Information Management, Statistics, Accounting, Business or related fields
• SQL and Strong MS Excel skills.
• Ability to thrive in change. Fast, flexible, cooperative work style with ability to reprioritize.
• Detail oriented, with strong mathematical, analytical and reporting skills.
• Must be able to understand and analyze data, synthesize large volumes of data and complex questions into clear analyses and actionable findings.
• Excellent data visualization and communication skills, including the ability to clearly and effectively communicate and present findings to stakeholders at all levels.

Considered a plus

• Familiarity with Tableau or other BI tools and digital marketing platforms.
• Direct marketing in the nonprofit/fundraising/political sector.
• Experience with direct mail, digital campaigns, and/or email campaign reporting and analysis.
• Familiarity with Data Warehouse concepts.

Hourly Rate

• $40-$45/hour 20 to 40 hrs(depending on contractor’s bandwidth) per week for 4–5 months.
• As a (1099) contractor, no company-sponsored benefits are included in this position.

Culture Matters: Diversity, Equity and Inclusion
At Concord Direct, we believe that it takes diversity of thought, culture, background, and perspective to develop the most powerful and successful solutions for our nonprofit clients. Guided by our company values—curiosity, commitment, collaboration, community, integrity and innovation—we work to foster an environment where people thrive because of their differences, not in spite of them. We aspire to be more diverse, and welcome applicants from all walks of life. If you believe you exemplify our values and want to help us build a more inclusive, diverse and equitable work environment, we encourage you to apply.

Concord Direct is an equal opportunity employer and we are committed to fostering a culture of diversity, equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Ready to Apply?
Please email your resume and salary requirements to resumes@concorddirect.com, or click on the Submit Your Resume button above. No phone calls please.