One week before drop date, a vendor who was subcontracted to add live postage to a reply envelope accidentally pre-printed the indicia and inserted the envelopes into the packages.
We immediately informed the client, and every Concord Direct employee helped open packages, applied the correct postage, and reinserted by hand… it was a 90,000-piece mailing.
A much-relieved client called us saying, “any other vendor would have let that go and not told us, but you fixed it. Based on our test data, the mistake would have cost us $200,000″
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